Frequently Asked Questions
Everything you need to know about your Pendleton experience.
How should I care for my Pendleton wool products?
Most of our world-class wool blankets and apparel are dry clean only to maintain their shape and fiber integrity. However, specific 'Eco-Wise' wool items are machine washable. Always check the sewn-in care label for specific instructions.
What is your return policy for online orders?
We accept returns of unworn, unwashed, or defective merchandise within 60 days of purchase. Items must be returned in their original packaging with all tags attached. Please note that a return shipping fee may be deducted from your refund.
Do you offer international shipping?
Currently, our website ships to addresses within the United States and Canada. For other international locations, please contact our customer service team to find an authorized local retailer or distributor.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
Can I have my Pendleton blanket repaired?
We take pride in our craftsmanship. If your blanket has a manufacturing defect, please contact us for an assessment. For general wear and tear over time, we recommend consulting a professional textile restorer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for a faster checkout experience.